Tag Archives: comcast

Three Days of a Hundred Years of Darkness: Hurricane Sandy and 12 Months of Nothingness

One year ago today, 8.5 million people in the New York City area were without heat or power as Hurricane Sandy blasted the soft middle of our lives — thrusting us backward a hundred years behind a wall of water into at least three days of cold and darkness:

Monday night, at 11:00 pm sharp in Jersey City, New Jersey, the lights went out and stayed off until last night at 7:43pm.  That’s three days without power or heat.  Hurricane Sandy was a massively nasty beast, and we’re just now starting the recovery process.  We are hungry and scavenging for food.  Supermarkets are closed.  Few places have power.

For many of those directly touched by the floodwater a year ago, life has yet to return to normal, and many will never recover the good lives they once had before the storm; and that is a clear failure of the government safety net and the lack of any sort of real social fabric that meshes us together.  The King has no clothes, and we don’t, either!

When it is better, and more profitable, to cut and run and abandon than it is to stay and rebuild and recover — we all have a problem.

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Comcast in the Philippines

I have had my share of joys and troubles with Comcast as my “Triple Play” provider, but I’ve never before experienced a total failure to communicate with a company — as I have this week — in trying to get my voice and cable modem replaced.

When you used to call Comcast customer support, you dialed an 800 number and you were then connected to the regional office that served your area.  Having that sort of local connection was important because, “Jersey Understands Jersey” and you could speak in cultural semaphores that clicked understanding that helped quicken resolutions to any technical or billing problem.

It now appears Comcast have outsourced all their technical support and billing to the Philippines, and that is causing a lot of widespread and furious grief for customers.  There isn’t just a cultural separation between the Philippines and the USA, but, like it or not, there is a language difference that often bears down on not understanding each other because of natural accents.

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Recovering from Hurricane Sandy in Jersey City

Monday night, at 11:00 pm sharp in Jersey City, New Jersey, the lights went out and stayed off until last night at 7:43pm.  That’s three days without power or heat.  Hurricane Sandy was a massively nasty beast, and we’re just now starting the recovery process.  We are hungry and scavenging for food.  Supermarkets are closed.  Few places have power.

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