Tag Archives: quality

False Expectation vs. False Representation

Do you find yourself complaining a lot, suffering a lot of let downs and disappointments? Is your life blighted by ongoing sagas about poor service or products that do not perform as they should?

When faced with being let down, or being disappointed, do you look for someone to blame — or do you acknowledge somewhere in your psyche that the problem may actually be one of your own making — the problem of false expectations?

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When Bad Customer Service Stares You in the Face

When a company does you a disservice, they most often if they are a decent company offer an apology and then try to do something to correct the error. When Elizabeth, Chaim Yosef and I were in Florida recently, we encountered a sort of bad customer service that just kept on compounding itself until I had to stare at the offending party and think to myself, “How is it possible that this person was given a job like this?”

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