Tag Archives: thunderbolt display

Warning: Check Your AppleCare Support Profile!

UPDATE: February 2, 2012 — 24 hours have come and gone since Apple gave me 24 hours to remove this entire article from publication.

Apple Supervisor James finally called me back this morning to confirm the Takedown Notice was real — bad grammar and all — and that it came from Apple. He asked me if Apple did anything to me for not taking down the article and I told him, “No.” So far, all my Apple IDs and developer access and iTunes Match and such were still active.

Then James then told me I could risk doing nothing with this article and see what happens next, or I could just remove the quoted responses from AppleCare support in this article and that should be enough.

When I told him removing the quotes would not put me in compliance with the Takedown Notice because Apple demanded the removal of the entire article, James said I could wait and see if the Apple legal department contacted me again or not and then decide what to do.

He said Apple “didn’t want me to feel more threatened than you already are.”

I asked him to send me an email confirming that removing the quoted email would legally satisfy Apple’s Takedown Notice, and he said he’d check on that and get back to me.

In the meantime, and in the spirit of Apple Fellowship — and, more importantly, of not wanting to deal with this all day every day any longer — I have removed the Apple email responses from this article. If you want to read the full text of the Takedown Notice — you can still read it on Tech Crunch — at least until Apple forces them to take it down.

SOPA and PIPA certainly stung — but there’s nothing quite like having Apple directly slap you in the face.

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EDITORIAL NOTE: February 1, 2012 — Be certain to read the update to this article — Apple Threatens Go Inside Magazine with Article Takedown Notice — for the latest on this silly saga!  Email headers included!   AppleCare responses in the comments included!  Read on, MacDuff!

On January 14, 2012, my Apple Thunderbolt display died.  Apple did the right thing and gave me a new display, but now, 12 days later — 12 “24 hours” later — Apple cannot get the AppleCare warranty transferred from the dead display to the new one:

Matthew also warned me to get in touch with AppleCare to make sure my service plan gets transferred to the new serial number of my replacement Thunderbolt display.  He made a note on my account explaining everything that happened.

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My 27-inch Thunderbolt Display Died Today!

It’s never a good thing when something you love betrays you — and when my less-than-90-days-old 27-inch Apple Thunderbolt display died — I felt as if I’d be down this long road before only a few months ago when my 24-inch Apple Cinema Display burned out.  I dutifully made a Genius Bar reservation at the 14th Street Apple Store in New York City for early this morning and hopped into an SUV and sped into the Meatpacking district and paid my $80.00USD fare to get me there — all with dead Thunderbolt display in hand and tucked under my arm.

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The 27-Inch Apple Thunderbolt Display Review

If you do a lot of work on the web, having a large display can really help you get a lot of work done in a faster fashion.  More screen space means more multi-tasking.  More multi-tasking means you get more work done for the dollar hour than you can when restricted to a single workspace.

Even though my 24″ Apple Cinema Display died after two years — it has now been fixed by Apple under AppleCare warranty — I wasn’t completely shorn off the Apple tree.  In fact, I rather loved the new “Thunderbolt” technology that was invented to give faster communication between computers and devices.

When I decided to get a new 11-inch MacBook Air with Thunderbolt technology, I knew I had to also go for the 27-inch Thunderbolt Display to round out the new experience.

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