Rotten AppleCare and a Bulging MacBook Pro 17-inch Battery

We all have our unnecessary demons. For the past three days I have relentlessly been dealing the “pros” at AppleCare technical repair over getting a bulging battery replaced on my MacBook Pro 17-inch machine. The reputation of AppleCare is that, for around $300 USD, you are supposed to get the most incredible and kind service. I did not have that experience.

I found the experience rather rotten as I felt AppleCare were giving me the runaround on the bulging battery. It’s as if they hadn’t ever heard of the problem before, but doing a simple search on the problem reveals scads of complaints and images like this one:

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MacBook Pro 15-inch LED Review

While I was dealing with the bulging battery on my Apple MacBook Pro 17-inch laptop last week, a brand-new MacBook Pro 15-inch laptop with the new LED screen was winging its way to me from Shanghai, China.
Those few days arguing with Apple over a battery and tracking my new MacBook online as it wended its way through the world to me was the utter definition of a Love/Hate relationship!

Continue reading → MacBook Pro 15-inch LED Review