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The Mystery of the Missing American Express Card

I recently got a prepaid card from American Express — part of the Serve line, that allows you to send and receive money from friends on Facebook. I got it primarily because it promised in game rewards for a game I particularly like on Facebook. I wanted to see how well it worked and so I put a little money on it and went to Starbucks to get my wife Elizabeth a surprise drink.

The following day, I was surprised to receive a call from American Express Serve Customer Service. They told me that they had been notified that I had left my card at that Starbucks and when I looked in my wallet, it was of course not there. I’m not sure why I thought it might be there. I was extremely grateful that they reached out to me and I also thought it was fantastic that someone at the Starbucks store had called American Express to let them know that the card was there.

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Computer Glitch Makes AMEX Serve an EPIC FAIL!

Today is April Fool’s Day, but what I am about to share with you has nothing do to with getting fooled — it is all too real and too corporate to rake any fun.  When American Express recently announced their Serve payment service for exchanging money, I was happy to sign up, just as I had done with Square last November.  I gave AMEX my banking information, a credit card and other personal identifying information.  After confirming two deposits in my bank account, I decided to take the next test step and transfer $10 from my bank account to my Serve account.  Oh, the woe that is me!

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American Express Does Fuzzy Math

It was May 9, 2010, and Delta Airlines had made it clear to me that they were not going to do the right thing and get me a new flight home.  I had to trek over to Jet Blue to get a ticket. Unfortunately, we sometimes make the biggest mistakes when we feel as though we are under the gun, so to speak.


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