The Second-Greatest Apple Store Genius Bar Story Ever Told

I have a terrible habit of dropping brand-new Apple products right after I get them — and yesterday morning was no exception.  While I was at the Post Office in Queens, my less-than-two-week-old iPhone 5S slipped — “sleeked?” — from my hand and smashed on the floor breaking the screen.

Have you noticed the Post Office gives you really slick and teflon-like coated printed receipts that are, like, three feet long when you just buy one stamp? When I tried to put the receipt in the same hand as my iPhone, the receipt won, and my 5S got a whole new tutorial on the real meaning of “AirDrop.”

I was sickened.  I dropped my iPhone 4S quite a few times in the past and the screen never spidered.  Maybe the Post Office concrete floor was just too much for my new 5S beauty to handle.

I was immediately reminded of my previous, Best Apple Support Story Ever Told  experience — when my brand-new iPad was knocked out of my hands — and knew I’d have to, once again, invoke my AppleCare+ status, cross my fingers, and hope for the best.

Quick end:  Apple Gave me a new phone, as you can see in the iMessage confirmation below with my husband that he captured for this story.

Longer story:  Keep reading!

Continue reading → The Second-Greatest Apple Store Genius Bar Story Ever Told

Two New iPhone 5s are On the Way from the Apple Store!

I relived my good old technocrat, Standing in Line at the Apple Store, identity this morning by awaking at 2:49am to place an online order for the new iPhone 5s at 3:01am Eastern.  I was happy to stand in line in my underwear instead of beneath the naked glare of the 5th Avenue Apple store streetlights.

The online Apple store was still offline at 3:01am, but by 3:04am, I was able to quickly get into the system and order our iPhones!

I initially ordered the iPhone 5s for Janna and me, in a single order, but the Apple store told me I could only order one iPhone at a time!  Ugh!

Continue reading → Two New iPhone 5s are On the Way from the Apple Store!

Totems of Sorrow: The 14th Street Apple Store Street Memorial to Steve Jobs

Early Friday morning, David and I journeyed into Manhattan from our home in Jersey City to get our 24″ Apple Cinema Display repaired under our AppleCare warranty. The car service cost us $80 for a 20 minute ride that felt like we were on a bucking bronco, but made it we did.  We were so early for our 9:15am Genius Bar appointment that we had to wait outside the 14th Street Apple Store for it to open.

We took turns holding the heavy Cinema Display, and since it was the morning after Steve Jobs’ death, we were surprised to see the impromptu memorials to him from Apple fans that were plastered on the store windows and decorating the ground around the entrances.  I pulled out my broken, but still trusty, iPhone 3G — yes, we successfully ordered two Verizon iPhone 4s on Friday before we went to the store — and took a few pictures of the way people memorialized Steve Jobs.

There were lots of flowers and partially eaten apples.  Candles, too.  Some thank you cards were visible and lots of newspapers and handwritten thanks we piled up.  It was really touching.  Lots of people were taking pictures of these totems of sorrow.  The time for feeling sad was done.  Now was the time for others, like me, to record the heartbreak of what happened the night before.

Continue reading → Totems of Sorrow: The 14th Street Apple Store Street Memorial to Steve Jobs