American Express Does Fuzzy Math

It was May 9, 2010, and Delta Airlines had made it clear to me that they were not going to do the right thing and get me a new flight home.  I had to trek over to Jet Blue to get a ticket. Unfortunately, we sometimes make the biggest mistakes when we feel as though we are under the gun, so to speak.


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The Delta Disaster of May 9, 2010

Sunday, May 9, 2010 was shaping up to be an excellent end to my honeymoon. My wife and I had spent a week in Disney World and were looking forward to getting home. Our flight was set and we were waiting by the gate. All of the hard work had been done — going through security, getting frisked electronically, and finding the right gate. All we had to do was wait until the time for boarding and go home — or so we thought.

Continue reading → The Delta Disaster of May 9, 2010