The Dishonest Button

The mute button on the top of an Amazon Echo of a certain vintage is supposed to disconnect the microphone. A small icon of a crossed-out microphone sits next to the button, and pressing it turns on a red LED that confirms the disconnection. Software controls this button, which means the microphone remains electronically capable of capturing audio after the LED turns red, and the only thing preventing that capture is a line of code in the firmware. Security researchers have documented the capability and the manufacturers have acknowledged it. Whether the capability was ever exercised in practice is a separate question that the user pressing the button cannot answer from the front of the device. Bloomberg reported in April 2019 that Amazon employed thousands of workers worldwide whose job was to listen to Alexa recordings, and similar contractor review programs were acknowledged by Apple and Google for Siri and Assistant later that year. Subsequent Echo models added a hardware microphone disconnect that physically interrupts the microphone circuit when the mute button is pressed. Press the mute button on a smart speaker without that hardware disconnect and you are pressing the third kind of button in this series.

Continue reading → The Dishonest Button

Left Behind by Design: A Voice Command Future Silences the Deaf and the Other Disabled

Ever since the Americans with Disabilities Act of 1990 became law on July 26 of that year, disabled people have been in a steady decline in services, support and protection. Oftentimes — the struggle is more rewarding than the win — and once the day is won, everyone relaxes, and forgets what the real meaning of the fight for rights was all about, and things begin to decay into apathy against an upward, failing, expectation.

Evidence of this lack of accessible ubiquity in our technological futures for the Disabled is the rise of the “Voice Only” command system, be it an Amazon Echo, the Google Assistant, Microsoft Cortana, Xfinity Voice Remote, Apple TV voice command, Google Docs voice dictation, or even Apple’s Siri.

Continue reading → Left Behind by Design: A Voice Command Future Silences the Deaf and the Other Disabled