I have a friend that works for an internet retailer as the manager of the customer service department. Let us call him Lando: I am quite fond of that name thanks to the character from the Star Wars movies — we can put aside the issue of Lando Calrissian’s being snubbed on most posters for the movies on another day — Lando told me that, as the days numbering down to the winter holidays have quickly dwindled, the number of angry callers has grown exponentially.

Continue reading → The Present of Presence