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How to Provide Online Tech Support

I have been living online full time since 1992 orTech Support Online! so and on and off many years before that using the old interactive text menu version of CompuServe.

I have provided online end user support for Toshiba and ClubIE and ClubWin.

I have done a lot of Tech Tutoring.

I provide volunteer support for my students, family, friends, and strangers and here are the truths I have learned when it comes to providing Technical Support in an Online setting.

These truths were learned in many places over many years.

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How to Make Toast

Am I the only one who knows how to properly toast bread into a work of art? Toasting is simple, fun and addictive and you can do it with a $9.99 toaster (or a $9.00 toaster if you’re a man). The first rule of toasting is to turn up the heat high enough and long enough so the toast changes color to a golden earthiness and changes texture to a crusty crunch on the outside while the inner mantle is still moist and soft: You want brown edges and tanned face.

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