by Jon Sund & Jim Roach

This paper is based on the knowledge and experience gained while providing consulting services to the health care insurance market sector over the last ten years. During this ten-year period the health insurance market has gone through radical change, customer expectations have expanded, new legal requirements imposed, and technology made quantum leaps. The pace of change offers opportunity for the nimble, while challenging their ability to exercise cost containment.

In this paper existing data is consolidated then applied to the area of Media Independent Publishing (MIP), in this case the dissemination of provider information, is a strategy that offers implementers an opportunity to:

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