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Mourning Lane Drug

by Michael L. Goetting, R.Ph.

As a former Rite Aid employee, I can vouch that Rite Aid is an evil force in my humble opinion. However, the anecdotal tales in the Go Inside article could have happened at poorly run outlet at any chain store. Rude employees are a danger in any business, and the ongoing labor shortage in the Pharmacy sector magnifies this problem. I could even attempt to explain the pricing on the antihistamine product, but the purpose is not to defend Rite Aid. The fact remains that these events did occur in Rite Aid stores.

This story reflects the real problem at Rite Aid.

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Why Rite Aid is Wrong

[Note: This article was originally published in 1997 and I’m still hearing stories on precisely why Rite Aid is Wrong. It’s good to know after all this time the original article still rings true with the authenticity of experience. I have been told by someone claiming to be a Rite Aid pharmacist (who prefers to remain anonymous) that Rite Aid does not allow their pharmacists to edit the physician’s database to correct spelling errors and that pricing isn’t determined locally. I also have been told that Rite Aid owes some of its Managers and Pharmacists thousands of dollars in bonuses and back pay. If true, I don’t understand the reasoning or philosophy behind not paying employees in a timely manner, for it seems that cruel attitude against those who present your public face will have deep and scarring ramifications beyond any surface advertising campaign claiming the merits of caring. My email box is chock full of pain and distress from Rite Aid employees and consumers and I feel for each of you. This article is easily the most popular and highly read piece we’ve ever published in GO INSIDE Magazine and I thank you deeply for sharing your detailed and expert experiences.]

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