Waiting in Line for Three Hours to Eat a Hamburger: The Shake Shack at Madison Square Park

At 12:30pm today, I was walking in the rain in Midtown New York City on my way to a meeting, when I came upon an odd sight.  I found at least 500 people standing in a long and winding line in a park — in the rain — waiting for food!

Continue reading → Waiting in Line for Three Hours to Eat a Hamburger: The Shake Shack at Madison Square Park

On Unraveling the World and Letting the Queue Clear

We spend our lives creating, and waiting in, queues.  We do our best to manage the dead time in line and when we are responsible for the movement of any queue, we oftentimes become impatient with a process that more slowly unravels than the speed in which it tightened.

Sometimes there’s nothing to be done except to stand back and let the queue take on a life of its own and allow it to expire when the momentum of the movement is exhausted.

There are three kinds of basic queues that capture our daily lives: Physical, Virtual and Ethereal. Let’s examine them in kind.

Continue reading → On Unraveling the World and Letting the Queue Clear

Falling into a Fool's Queue: My Failed iPhone 4 Upgrades

Today, I fell, once again, into a Fool’s Queue and helplessly tried to upgrade my two iPhone 3GS devices to iPhone 4 cellphones.  I should’ve known better.  Upgrading your iPhones has never been an enjoyable, or easy, job.  I first logged on to the AT&T website to upgrade.

Continue reading → Falling into a Fool's Queue: My Failed iPhone 4 Upgrades