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Why Payless ShoeSource are Shitheels

Please forgive the title of this article.  I know “Shitheel” can be an offensive word, but it is the perfect word to describe what happened to me on the phone last night with Payless ShoeSource Customer Service — and the “heel” in a “Shitheel” headline about a rotten shoe company was just too perfect to pass up.  Consider this story the perfect “Shitheel” shitstorm where all the crap in the world swirled into one, massively bungled, Public Relations and Customer Service nightmare and then shat on me.

The day before yesterday, I placed a big order for four pairs of men’s and women’s shoes on Payless.com for $159.17 USD.  I liked Payless shoes.  Their shoes were cheap and good.  Oh, how I wish I’d remembered why I cannot afford cheap shoes.

The next day, expecting delivery, I went online to check my order status only to be met with this screen telling me my order had been CANCELLED!

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14th Street Apple Store In-Store Personal Pickup Problems

Yesterday, I decided to test the new “In-Store Personal Pickup” option Apple is now offering customers when you order from the online Apple Store.  I had to take the iPad 2 plunge — times two! — and I placed a nine-item order online at 10:30am in the morning and planned to pick up everything from the 14th Street Apple Store in New York City when I finished teaching later that night.

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The Loaded Gun to Cuba and the TSA

For the last eight years, we have been subject to ever increasing scrutiny by airport security when traveling by air. From taking off our shoes to measuring out exact measures of shampoo, going from point A to point B by air has slowly turned into an exercise in greater and greater public humiliation at the hands of the TSA.

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Your Picture is Being Taken

Your picture is being taken. There are hundreds of thousands of phones, many of them iPhones, being sold every month that have the capability of taking high quality digital images and it’s nearly impossible to tell when your picture is being taken.  You could be waiting for a train and someone is waiting with you, taking pictures of you without you realizing it. This is one of the first photos I took. I was waiting for a train and people were standing all around me, also absentmindedly
waiting for a train. I wondered what was the chance that I could take photos of people without their noticing.

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