We already know that Google is a master at peeping at us. I’m not all that bothered about Google having their street teams out and about if it means that it will be easier for me to find my way to the Nederlander theater. I feel a little odd, if it is a true report, about the idea of Google entering stores and allowing people to virtually walk around them.
About eleven years ago, I had a rather unpleasant encounter in The Disney Store that still leaves my mind wandering and wondering – why did it happen? What could I have done differently to get a better reaction? Let me set up the stage for you:
Welp, due to a wacky demand that has actually been ongoing for awhile, I am thrilled to announce you may now purchase all kinds of stuff at the Boles University Online Store!
I was raised in a time where the philosophy of the sole proprietorship — or any business, really — was “The Customer is Always Right.” My grandfather owned a pharmacy in a small town in Nebraska and when, as a young boy, I would visit him during the summer and “work” for him, I watched as each person walked into his pharmacy for service and grandfather would stop whatever he was doing and give the customer 100% of his time and attention. Sometimes they wouldn’t even ask him a question – they were there just to shoot the breeze. Sometimes he didn’t sell them anything.
Oftentimes he gave them more time than they bought in service. Today I wonder what happened to that Golden Rule of Business where “The Customer is Always Right.”
Continue reading → The Enemy Customer and the Sole Proprietorship
You must be logged in to post a comment.