Earlier today, I sent a request to ManageFlitter — a Twitter service that helps you follow and unfollow accounts — for an account credit because their system has been having a terrible time over the past couple of weeks. Some of the problems I’d been having with the service had been going on longer than that, and technical support was always helpful and kind — until today, when I asked for the restoration of account credits I could not use because their system was down. As promised moments ago on Twitter, this is the article detailing what happened.
I have had my share of joys and troubles with Comcast as my “Triple Play” provider, but I’ve never before experienced a total failure to communicate with a company — as I have this week — in trying to get my voice and cable modem replaced.
When you used to call Comcast customer support, you dialed an 800 number and you were then connected to the regional office that served your area. Having that sort of local connection was important because, “Jersey Understands Jersey” and you could speak in cultural semaphores that clicked understanding that helped quicken resolutions to any technical or billing problem.
It now appears Comcast have outsourced all their technical support and billing to the Philippines, and that is causing a lot of widespread and furious grief for customers. There isn’t just a cultural separation between the Philippines and the USA, but, like it or not, there is a language difference that often bears down on not understanding each other because of natural accents.
This morning, I posted a support query in the deep and authentic WordPress.com Support Forum concerning previous discussions of the “Quantcast Pixel” that is loaded for each WordPress.com blog. It seems that if you visit the Quantcast site, anyone can get information on your WordPress.com blog just by entering your blog name at the end of the Quantcast URL. Here’s the text of my support inquiry — I have added the screenshots for this article: