I live on Amazon and I use A9.com as my default search engine not because I like it but because if I use that search engine I get a 1.57% discount on all my Amazon purchases.
You qualify for that A9.com discount by logging into the A9.com page and doing a certain amount of searches a week.
Amazon won’t tell you how many times you have to use A9.com to get the
discount but I found out how many you need and I will tell you that
number in a moment. Amazon owns A9.com. That’s important to remember.
The trouble began when I purchased something on Amazon this week and I
was informed by the Amazon payment system my A9.com discount was not
active. I went to A9.com and it said I was logged in and active.
placed the order anyway hoping to get my discount by contacting
customer service after the purchase.
Amazon customer service, in both email and over the phone, refused to
credit my account for the 1.57% discount — even though I could prove I
had the A9.com discount since the day it was available when A9.com went
live on April 14, 2004 — because Amazon does not “retroactively give
discounts on purchases.” Amazon told me “to take it up with A9.com.”
When I reminded Amazon that A9.com is owned by Amazon, I was told my
Amazon account “would be noted.” Here is the official notice of the
relationship between Amazon and A9.com on the A9.com website:
As a wholly owned subsidiary of Amazon.com, A9.com uses
your Amazon.com account to identify you. By signing in you agree to the
It finally came out in another extended discussion with Amazon customer
support that “the A9.com system has changed” and you “have to re-enroll
in A9.com to get the discount again on Amazon.” When I asked why there
was no notification given to existing customers that the discount
process had been changed behind our backs, I was told there was no
answer. When I asked when this change took place I was told no one
When I asked how soon I could get the A9.com discount again, I
was told to go to A9.com and click on a special link to reactivate my
account and that “in due time” my A9.com discount would be active again
on Amazon. When I asked how long it would take to “reactivate” my
account that I had not de-activated in the first place, I was told it
would be in effect the “next time you place an order on Amazon.” I
said, “So if I go to Amazon right now and place another order the
A9.com discount will be active?” “No” was the reply and I was told it
would — take three days of doing two searches a day — on A9.com to
reactivate my 1.57% discount.
I have used A9.com all day long for cross-engine searches
because their main web search returns are pulled from Google but after
this chilling effect from Amazon for taking away what has always been
mine, it may be better to just go back to Google for good.
It has now been over three days since I “re-activated” my A9.com
relationship with Amazon and I have been using A9.com for all my many
daily web searches.
I still do not have the 1.57% A9.com discount on Amazon.
Have you dealt with a company that changed the ground rules for
interaction with you without telling you before those changes were made
and then acting surprised when you don’t know about the changes?