UPDATE: February 2, 2012 — 24 hours have come and gone since Apple gave me 24 hours to remove this entire article from publication.

Apple Supervisor James finally called me back this morning to confirm the Takedown Notice was real — bad grammar and all — and that it came from Apple. He asked me if Apple did anything to me for not taking down the article and I told him, “No.” So far, all my Apple IDs and developer access and iTunes Match and such were still active.

Then James then told me I could risk doing nothing with this article and see what happens next, or I could just remove the quoted responses from AppleCare support in this article and that should be enough.

When I told him removing the quotes would not put me in compliance with the Takedown Notice because Apple demanded the removal of the entire article, James said I could wait and see if the Apple legal department contacted me again or not and then decide what to do.

He said Apple “didn’t want me to feel more threatened than you already are.”

I asked him to send me an email confirming that removing the quoted email would legally satisfy Apple’s Takedown Notice, and he said he’d check on that and get back to me.

In the meantime, and in the spirit of Apple Fellowship — and, more importantly, of not wanting to deal with this all day every day any longer — I have removed the Apple email responses from this article. If you want to read the full text of the Takedown Notice — you can still read it on Tech Crunch — at least until Apple forces them to take it down.

SOPA and PIPA certainly stung — but there’s nothing quite like having Apple directly slap you in the face.

***

EDITORIAL NOTE: February 1, 2012 — Be certain to read the update to this article — Apple Threatens Go Inside Magazine with Article Takedown Notice — for the latest on this silly saga!  Email headers included!   AppleCare responses in the comments included!  Read on, MacDuff!

On January 14, 2012, my Apple Thunderbolt display died.  Apple did the right thing and gave me a new display, but now, 12 days later — 12 “24 hours” later — Apple cannot get the AppleCare warranty transferred from the dead display to the new one:

Matthew also warned me to get in touch with AppleCare to make sure my service plan gets transferred to the new serial number of my replacement Thunderbolt display.  He made a note on my account explaining everything that happened.

When I first called AppleCare to get the warranty transfer to happen, the Apple tech could not find the serial number for the new Thunderbolt Display in the system.  After repeating the serial number at least five times it finally “came up” in the Apple database.

The tech told me the AppleCare transfer would happen “in 24 hours” and that I should check supportprofile.apple.com to confirm the transfer was in place the next day.

Day after day, I kept checking my support profile and the warranty was not transferred as you can see in the screenshot below:

On January 19, 2012, I decided to write the to email address the AppleCare tech gave me to use in case there were any problems:

Hi there —

According to my online Apple Support Profile, my AppleCare did not transfer from my defective Thunderbolt display to my new Thunderbolt display — Serial number: [redacted] — as promised.

Can you please tell me when that will actually happen?

Thank you.

db

I received this reply from Apple later in the day:

[RESPONSE REMOVED BY APPLE REQUEST.]

Day after day again, I kept checking my support profile.  No transfer.  I paid extra for that AppleCare warranty and I wanted to make sure my new display was covered.

I waited a few days and replied to Apple:

Okay, it’s been six days since you told me the AppleCare coverage would be transferred and it has not.

What is the problem and what will you do to fix this?

Yesterday, Apple replied:

[RESPONSE REMOVED BY APPLE REQUEST.]

It’s funny how Apple always asks you to wait a day when something needs to happen.  In the past, with AppleCare issues, updates to my support profile had gone live within minutes — so this continual waiting period of ever-advancing “24 hour” periods has been tiring.

When I checked my support profile this morning, the AppleCare coverage had not yet transferred, but I did notice two items were no longer in my account. My brand new MacBook Air was missing — as well as my 13-inch MacBook — and they both have extended AppleCare warranties. Four days ago they were both also in my support profile.

I re-added those two computers and they immediately reappeared in my Apple support profile — including the unique names I had previously given them — so this “systems failure” Apple experienced was quite nefarious and not just limited to AppleCare transfers.  I don’t know if those computers would have reappeared in my profile or not if I had not re-added them on my own.

I urge you to login to your Apple support profile and make sure all your devices are still listed and that the proper AppleCare warranties are visible and in place if you’ve purchased that additional warranty coverage.  I’ll let you know if and when the AppleCare transfer to my replacement Thunderbolt display actually happens.

Posted by David Boles

David Boles was born in Nebraska and his MFA is from Columbia University in the City of New York. He is an Author, Lyricist, Playwright, Publisher, Editor, Actor, Designer, Director, Poet, Producer, and Boodle Boy for print, radio, television, film, the web and the live stage. With more than 50 books in print, David continues to write 2MM words a year. He has authored over 25K articles and published more. Read the Prairie Voice Archive at Boles.com | Buy his books at David Boles Books Writing & Publishing | Earn the world with David Boles University | Get a script doctored at Script Professor | Touch American Sign Language mastery at Hardcore ASL.

32 Comments

  1. Hope that’s soon for you, David! I looked and our AppleCare looks all right, whew!

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    1. Excellent! I’m glad you checked and your coverage is still there, Gordon! I have “five pages” of Apple purchases in my Support Profile, so I have to click-to-check each item on every page. It can take some time! SMILE!

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  2. UPDATE:

    Four days later. Still no transferred AppleCare coverage. Time to dip back into the email bucket and send another reply to Apple.

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  3. […] David Boles had a nice Apple monitor that died on him. He had a little trouble transferring AppleCare coverage to his new monitor after it pooped out and posted some advice on his blog. Nothing major, just “don’t forget to connect your AppleCare accounts.” Very innocuous. […]

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    1. Love that Tech Crunch! I’m writing my own article about this right now. I’ll post it over on http://UrbanSemiotic.com to help spread the message.

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  4. […] David Boles had a nice Apple monitor that died on him. He had a little trouble transferring AppleCare coverage to his new monitor after it pooped out and so he posted some advice on his blog. Nothing major, just “don’t forget to connect your AppleCare accounts.” Very innocuous. […]

    Like

    Reply

  5. […] to a replacement display.  I wrote about the ridiculousness of the transfer process — Warning:  Check Your AppleCare Support Profile! — in Go Inside […]

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  6. UPDATE:

    Apple threatened me in email today and told me to remove this article, in total, within 24 hours — OR ESLE!

    Thanks to John Biggs for taking up the notion:

    http://techcrunch.com/2012/01/31/apple-is-totally-serious-about-that-stuff-they-put-at-the-end-of-their-emails/

    Here’s my new article detailing what I said to Apple this morning that started the rest of the ridiculous firestorm:

    http://urbansemiotic.com/2012/01/31/apple-threatens-go-inside-magazine-with-article-takedown-notice/

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  7. […] David BolesのすてきなAppleモニターがある日壊れた。新しいモニターが壊れた後、AppleCareの保証を移行する上でちょっと手間取ったので、彼はそのアドバイスをブログに書いた。何ら大げさな話ではなく、ただ「AppleCareアカウントを乗り換えるのを忘れないように」というだけ。実に無害だ。 […]

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  8. “Dear Apple,
    We apologize for some inconvenience that has occurred. While attempting to taken down the article, there was a systems failure which did not allow any processes to be made to take it down. All processes that were in queue have been backed up but are still in processing. We are sure that the Applecare support profile blog will be taken down after some number of 24 hour periods. We thank you for your understanding”
    :-)

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    1. I love that letter, John! You are so right on! SMILE!

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  9. I assume their server problems were caused by using Apple machinery. My Macbook Air has given me lots of problems, but luckily I’m near an Apple store and am still under warranty. I must’ve been there at least five times already, but don’t get a replacement while they keep my machine.

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  10. […] poput preventivnog pritvora. Nesretnik je nakon kvara na Apple Thunderbolt monitoru, na svome blogu objavio dio prepiske s Appleovom podrškom i usput komentirao svoj problem s AppleCare garancijom […]

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  11. Reblogged this on – BrainStormOverride – and commented:
    Cuidado con hablar mal del gran hermano… :_D

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  12. Thanks for your report. It will be of great help ….

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  13. UPDATE:

    If you are following the developments of this article via new comments notification, the article has been updated with new information: The Apple Takedown Notice was real! I’ve updated the article to reflect what happened this morning.

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    1. P.S. — I’ll never review another Apple product again in any of my 14 blogs!

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  14. […] il post, scritto principalmente per aiutare altri utenti con lo stesso problema, è ancora online, noncurante dell’email intimidatoria di […]

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  15. […] David Boles had a nice Apple monitor that died on him. He had a little trouble transferring AppleCare coverage to his new monitor after it pooped out and so he posted some advice on his blog. Nothing major, just “don’t forget to connect your AppleCare accounts.” Very innocuous. […]

    Like

    Reply

  16. […] week with Apple threatening me with takedown notices and Tech Crunch riding to the rescue and then reflecting on what it means to be a blog publisher and dealing with threats from Apple Fanbois and lessons in legality from anonymous […]

    Like

    Reply

  17. UPDATE:

    Here’s my postmortem on the whole Apple Takedown Affair — and how Tech Crunch brought over 10,000 hits to the Boles Blogs Network:

    http://blog.bolesuniversity.com/2012/02/03/how-john-biggs-and-tech-crunch-blew-up-the-boles-blogs-network/

    Like

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  18. […] had my fill of Apple customer support and AppleCare and Takedown Threats from Apple, but part of the residual tide from reporting on those […]

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  19. i have a iphone 3g and sr-88003w213nr can i update from 4.1 to 6.0 vorson

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  20. […] hope there’s some sort of “AppleCare” for Google Glasses — because you early adopters are going to need to cash in on that […]

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  21. Many years ago the same kind of bullying was done by Kodak corporation when an employee was posting to UUCP from their equipment. Everyone agreed that we would all respond ridiculous demands by placing the following sig at the end of all our posts.

    “I speak for Kodak Corporation and all it’s subsidiaries.”

    Many removed it after a Kodak official apologized and acknowledged they did not have authority over every computer connected to ARPNet.

    By the way,
    I speak for Apple Corporation and all it’s subsidiaries.

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    1. Great story, Scott! The early internet was so fun and interesting because it was the Wild West. No rules. Few laws. Everything goes. We had to moderate and correct each other’s behavior — and it worked!

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  22. […] the Verizon Wireless website.  Everything worked out fine in the end, but you cannot purchase AppleCare+ on the Verizon website and have it auto-bundled with your iPhone, so you have to call Apple and […]

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