Tag: customer service


The Second-Greatest Apple Store Genius Bar Story Ever Told

I have a terrible habit of dropping brand-new Apple products right after I get them — and yesterday morning was no exception.  While I was at the Post Office in Queens, my less-than-two-week-old iPhone 5S slipped — “sleeked?” — from my hand and smashed on the floor breaking the screen.

Have you noticed the Post Office gives you really slick and teflon-like coated printed receipts that are, like, three feet long when you just buy one stamp? When I tried to put the receipt in the same hand as my iPhone, the receipt won, and my 5S got a whole new tutorial on the real meaning of “AirDrop.”

I was sickened.  I dropped my iPhone 4S quite a few times in the past and the screen never spidered.  Maybe the Post Office concrete floor was just too much for my new 5S beauty to handle.

I was immediately reminded of my previous, Best Apple Support Story Ever Told  experience — when my brand-new iPad was knocked out of my hands — and knew I’d have to, once again, invoke my AppleCare+ status, cross my fingers, and hope for the best.

Quick end:  Apple Gave me a new phone, as you can see in the iMessage confirmation below with my husband that he captured for this story.

Longer story:  Keep reading!

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Dramatic Medicine

Crocs: I Hate You, Now DIE!

When a person is in pain, they will go to any lengths to help ease the suffering.  Ever since my unfortunate Times Square Tripping accident, my left foot has not quite been right.

I’ve had a touch of Plantar fasciitis since the accident and that gives me a bit of heel pain when I walk — and I walk a lot!   A couple of weeks ago, I also wrenched the middle toe on the same foot during a hurried Yoga session — where I learned the hard way to always be present and breathe.

I’m obsessively on the lookout for good and proper shoes, and I’ve heard a lot about Crocs being a great and comfortable shoe.  I never stepped a foot into the mouth of the crocodile because Crocs were hard to find, and because I hate ordering shoes online.

It often takes forever to get shoes delivered — even if you overpay for overnight shipping.  Crocs.com, I discovered the hard way this week, are no better than the Payless when it comes to getting the right shoes on your foot in the nick of time.

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You Are Part of the House

I love discovering new interoperative cultural memes, and I happened upon one over the weekend at the local McDonald’s.  I’m not a big fan of McDonald’s, but they do try to offer some healthy food, and I appreciate they set a major agenda when it comes to creating an entire landscape of community dietary choices.  There is grand power in creating caloric counts.  Oftentimes, the only affordable meal in an urban neighborhood is found under the Golden Arches — and that creates a static economy and a trapped customer base. We’ll discuss more about that dangerous, if unassailable, economic power tomorrow.

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Scientific AestheticUrban Semiotic

Recognizing Excellent Customer Service

Late last week, Elizabeth sent me a text message that indicated that somehow, one of the covers of our Maclaren stroller wheels just popped right off while she was pushing it and now it was difficult to push it properly. I told her that it was a good thing it was under warranty and that she was not too far from the store where we had purchased it. She reminded me that we needed a receipt for proof of purchase and that receipt was at home. I wondered to myself if it would be worth scanning all receipts and uploading them to Google Documents as PDFs so that one would always have a copy of ones receipts at all times. (I still haven’t implemented that idea though I hope to do so soon, even though I fear a digital copy may not be accepted — naturally just mentioning that I hope to implement it in the future means it may be years before I actually do it!)

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David Boles University

Eastern Mountain Sports Customer Service Stumbles and then Recovers

Eastern Mountain Sports are a big company specializing in niche sporting clothes and other outdoor things.  I like EMS high performance socks because they wick away moisture and pad your feet in all the tender places when you’re breaking in new shoes.  The socks I buy from EMS are expensive — over $20 a pair — but the high monetary cost is offset by the total comfort and conditioning they provide to feet that are always in motion on the rough streets of New York City.

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Scientific AestheticWordPunk

Computer Glitch Makes AMEX Serve an EPIC FAIL!

Today is April Fool’s Day, but what I am about to share with you has nothing do to with getting fooled — it is all too real and too corporate to rake any fun.  When American Express recently announced their Serve payment service for exchanging money, I was happy to sign up, just as I had done with Square last November.  I gave AMEX my banking information, a credit card and other personal identifying information.  After confirming two deposits in my bank account, I decided to take the next test step and transfer $10 from my bank account to my Serve account.  Oh, the woe that is me!

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