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Recognizing Excellent Customer Service

Late last week, Elizabeth sent me a text message that indicated that somehow, one of the covers of our Maclaren stroller wheels just popped right off while she was pushing it and now it was difficult to push it properly. I told her that it was a good thing it was under warranty and that she was not too far from the store where we had purchased it. She reminded me that we needed a receipt for proof of purchase and that receipt was at home. I wondered to myself if it would be worth scanning all receipts and uploading them to Google Documents as PDFs so that one would always have a copy of ones receipts at all times. (I still haven’t implemented that idea though I hope to do so soon, even though I fear a digital copy may not be accepted — naturally just mentioning that I hope to implement it in the future means it may be years before I actually do it!)

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Eastern Mountain Sports Customer Service Stumbles and then Recovers

Eastern Mountain Sports are a big company specializing in niche sporting clothes and other outdoor things.  I like EMS high performance socks because they wick away moisture and pad your feet in all the tender places when you’re breaking in new shoes.  The socks I buy from EMS are expensive — over $20 a pair — but the high monetary cost is offset by the total comfort and conditioning they provide to feet that are always in motion on the rough streets of New York City.

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Computer Glitch Makes AMEX Serve an EPIC FAIL!

Today is April Fool’s Day, but what I am about to share with you has nothing do to with getting fooled — it is all too real and too corporate to rake any fun.  When American Express recently announced their Serve payment service for exchanging money, I was happy to sign up, just as I had done with Square last November.  I gave AMEX my banking information, a credit card and other personal identifying information.  After confirming two deposits in my bank account, I decided to take the next test step and transfer $10 from my bank account to my Serve account.  Oh, the woe that is me!

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Three More Reasons I Hate Comcast

There’s nothing quite like realizing you have to pick up the phone and ask for Comcast sales or service because the phone calls never go smoothly.  There’s always some outrageous bump in the road they’ve set just for you.  Today was not unique.  I called Comcast six times.  I still don’t have a resolution.

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When Trip Advisor Gets You Thrown Out of Your Hotel

When I was a child, my family would go on a couple of vacations every year. We would rely on books to tell us which hotels were better than others. Almost as long as there has been a world wide web, there have been web sites waiting for you to tell them how well you think of hotels and other travel related accommodations.

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