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The Decline and Fall of FedEx

[UPDATED DECEMBER 17, 2003: If you work for FedEx, please do not email me with your comments about how wonderful FedEx is to everyone across the globe. My experience speaks separately from yours. I recently paid for Overnight Priority FedEx shipping from a software company (FedEx is the only overnight delivery service they use) and the box arrived at 5pm, not by 10:30am as promised on the FedEx tracking website. The software company had no idea what happened. FedEx, of course, blamed the shipper. When my box arrived, I called the software company and read the tracking information on the box. They were struck silly because that label was not THEIR label and I concur that the label was generic. At the software company shipping department’s urging, I then peeled off the “fake” Standard Overnight label and found the original shipper’s label with logo underneath — with a different tracking number — that stated the box was, indeed, originally marked “Priority Overnight.” While I have no idea who replaced the original label, the question of why is not in doubt.]

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