Please forgive the title of this article. I know “Shitheel” can be an offensive word, but it is the perfect word to describe what happened to me on the phone last night with Payless ShoeSource Customer Service — and the “heel” in a “Shitheel” headline about a rotten shoe company was just too perfect to pass up. Consider this story the perfect “Shitheel” shitstorm where all the crap in the world swirled into one, massively bungled, Public Relations and Customer Service nightmare and then shat on me.
The day before yesterday, I placed a big order for four pairs of men’s and women’s shoes on Payless.com for $159.17 USD. I liked Payless shoes. Their shoes were cheap and good. Oh, how I wish I’d remembered why I cannot afford cheap shoes.
The next day, expecting delivery, I went online to check my order status only to be met with this screen telling me my order had been CANCELLED!
Continue reading → Why Payless ShoeSource are Shitheels