I’ve reached my end. I give in. I submit. I’m cancelling my Verizon Voice and DSL service effective immediately. I’m going with Comcast Cable’s Triple Play special instead.
I made this change because I loathe Verizon — even though I try to keep convincing myself how much I like their DSL service. Their technical support is just awful if you need to get something fixed in a timely manner.
Several days ago I noticed our voice line had no dialtone. Our DSL line was fine. I hesitated to call in a trouble report because I knew if they fixed the voice line, Verizon would kill our DSL line in the process.
Sure enough, they fixed the voice line and our DSL has been dead for three days now with no life in sight.
Verizon claims we have DSL service even though we don’t. They don’t know what’s wrong. They replaced the switch. They sent out a tech. They say it’s working.
It is not working.
We’re dead in the water here for getting any real work done online.
Our 3G modem is also limited to 5Gigs of bandwidth a month — so we have to be really careful to meter our shared-taking-turns usage. Forget about streaming any live audio or video right now.
I called Comcast to inquire about their Triple Play service where they provide cable TV, VOIP and Internet access for a bundled price. The sales Rep said we could get all that for only $10 a month more than we are paying now for cable TV alone!
Wowser! Now that’s a deal!
Comcast are actually helping us get rid of our $80 a month Verizon Voice and DSL bill — and that will save us over $70 a month — thanks to the Comcast Triple Play!
I told Comcast to sign us up and they’ll have an installer here tomorrow
between Noon and 3pm!
Isn’t that cunning?
Comcast knows people call to get extra service when we’re fed up with the old world telephone companies — and before our cooler heads can prevail, they have already moved in and set us up with their service.
Keen move, Comcast!
I realize cable-anything is generally less reliable than a standard phone line — but in exchange for saving $70 a month — I’m willing to take a chance on Comcast’s Triple Play and live with it for awhile. I always have my 3G modem if the cable internet dies a lonesome death.
Watch this space for a follow up report on Comcast’s Triple Play service!
Goodbye Verizon Voice and DSL: Please die the slow and dry death you deserve!