I was never a fan of cable modem internet service — mainly because you share that copper wire with up to 100 of your neighbors — but I now recant that condition after experiencing the Comcast Triple Play package overt the last three weeks. I now have superlative broadband internet access, extensive HD cable programming and digital voice telephony. My internet connection is so fast up and down that even the Speakeasy Speed Test gets whacked trying to make sense of it as you can see below:
My cable modem has been robust. I haven’t had to reboot it for any technical reason since it was installed. The speed is incredible. Using iTunes, I downloaded both of Jackson Browne’s latest acoustic albums in under two minutes and I pulled a 2 gig movie in less than 8 minutes.
The digital phone service is another matter. Comcast uses VOIP technology to deliver your voice calls over the internet. Some people in distant states have reported poor quality when trying to talk to me, but my experience has been fine. There’s a disconcerting lack of “full duplex” mode with some calls where we can’t talk at the same time without cutting each other off, but other than that the phone quality is fine.
Be warned, however, that if you call Comcast for support and they remotely reboot your modem, your phone call will be disconnected! You need to tell Comcast you’re on their digital voice plan so they know they need to call you back if they disconnect you.
The most interesting piece of the Digital Voice package is the online management of your account. You can see your missed calls, calls you made and get service updates and listen to your voice mail — all online via the Comcast Digital Voice web portal. I even get an email sent to me when new voice mail is waiting. Unlimited Call Forwarding is part of my package and I can also block unknown callers and reject a phone number — all from the web interface, so no matter where in the world I am, I can login to the website and manage my home phone.
Managing your telephone online is pretty keen, and I can begin to understand why Google’s Grand Central is now dead in the water. Who needs Grand Central when you get most of its benefits for free with your bundled cable VOIP package?
I can’t confirm in my Comcast Triple Play experience will be a Home Run for you or not — and before I ordered their service I noticed a gang of Comcast trucks in our neighborhood the previous month. The trucks were massive and the work being done was up the poles on the lines and some sort of serious wire upgrade appeared to be wrapping in place.
When you check the speeds for Comcast’s cable modem service online you see a promised speed of 6MB — but when I called to order the service, the sales guy made it clear our internet service would be 16MB split between upload and download and that higher speed is palpable and verifiable.
I stream content all day long as I work 18 hours a day and I have yet to have a glitch, stutter or any sort of service interruption with Comcast’s internet service.
Comcast’s Triple Play package is not just a Home Run for me — it’s a total Grand Slam!