Well all love The Google. We all use The Google every day in some way. We want more Google. That said… nothing is perfect, not even Google.
What bothers you about The Google Empire?
If you could wave your magic wand over Mountain View and fix some stuff for Google, what would you fix and why?
I’ll go first and these fixes focus mainly on Google Apps for Your Domain Premier Edition.
You should feel free to bring up anything Google you wish to fix.
Dear Google: Grow Up And Get Out of Beta
Now that Google Apps for Your Domain Premier Edition is live and people pay $50.00 USD a year per user, they should be entitled to use software that is not in the perpetual Beta Testing Stage. Currently, in my Google Appls for Your Domain Premier Edition dashboard, I see Email, Docs and Spreadsheets, Calendar, Chat and Web Pages are all still in the Beta stage!
Only the Start Page is out of Beta and it’s been broken since the Google Apps for Your Domain beta started because it still won’t update the Start Page for all users when you do a content and design update.
I understand if Google lives in a constant Beta State they can brush off blame and responsibility for any problems because “We’re in Beta!” Now that Google is taking money for their services they need to lose the “Beta Excuse” right away and get on with the business of adulthood and mature end user responsibility.
24/7 Technical Support is Not 12/5 Support When You Feel Like It
When you pay for the Premier Edition of GAYD, you allegedly get 24/7 Technical Support. Here’s what your own website claims:
Administrators can contact our product specialists by phone during extended business hours and get 24/7 support for critical issues. Find the number for phone support by logging into your Google Apps Premier Edition control panel. Please have your customer and support PINs ready when calling.
24/7 doesn’t mean you get to actually speak to a person “after business hours” or “on weekends.” You will be able to leave a Voice Mail and you’re told you will get a call back. I called with a severe technical issue on Friday night, left a Voice Mail that night and then visited Google Groups support seeking help, sent in a written follow up on Saturday and again on Sunday and the problem was fixed on Sunday night but I never received a phone call and the email response I received on Monday merely confirmed that the problem was fixed because I reported it fixed in the Google Groups support area.
While the problem was eventually resolved, I wouldn’t in any way call your support 24/7. It’s more like 12 hours a day 5 days a week — if that.
Embed Blogger to Google Apps for Your Domain
I’m surprised Blogger doesn’t appear in the GAYD dashboard! Sure, you can kludge a workaround by doing a CNAME dance as I did for blog.bolesuniversity.com but that took some wrangling that many Admins don’t have the time or inclination to perform. Why not add your Premier Attraction to your Premier Edition?
Add FTP Access
If you will allow GAYD web page creation, then you also need to provide direct FTP access! That way we can avoid a functionality and design personality split between say, something like BolesUniversity.com and David.BolesUniversity.com and beyond!
Add More Space
Sure 10 Gigs of space for GAYD-PE email is sweeter than the 2 Gigs we had, but when the rumor mills were churning on The Internets that you’d give us 30 Gigs, 10 Gigs is a disappointment. We want to live on Google and we don’t want to suffer the notion of running out of space or breathing room any time soon. Humor us.
Embed To-Dos for Calendar and Email
We desperately need a nifty “To-Do” feature that we can embed in our Calendars and Email. Add that, and you immediately win even more hearts.
Merge Gmail Accounts
If we pay for GAYD, we want to merge our existing free Gmail account and all its keen stuff into our GAYD account. Please make that possible so we don’t have to live split lives between our causes, wants and intentions.
Create Killer Contacts
Your current Contacts Manager is tepid. Add more power and integration to who we contact and why and you will add even more value to an already great service.
That’s it from me for now! Now it’s your turn to take a hack at fixing Google. What needs to be fixed and why and how would you go about implementing those changes?