It used to be that if you sent a parcel, you could expect that the parcel would arrive in a timely manner and that the parcel delivery service would be able to give you status updates on the parcel as it made its way along its route. Sure, some packages do get lost but when a company tells you that everything is okay and you can see from the facts in front of you that everything is not okay, it gets extremely aggravating.
I had my vacuum cleaner sent to me by UPS from the place I was storing it in Seattle to my new apartment. Before you ask, the vacuum cleaner cost considerably more than shipping it and so selling it and replacing it was not economically feasible – and, believe it or not, it has sentimental value to me as well.
In any case, I was given an initial delivery date and unfortunately was not able to get anyone to be at my apartment to sign for it. I went online and requested a specific change date for delivery so that the driver wouldn’t have to lug the box to the door. This kindness on my part cost me $4. I specified a date and had a friend waiting for it in my apartment.
My friend ended up waiting for the parcel from nine in the morning until eight in the evening. I called UPS and asked about it and said that it was definitely out for delivery and that the latest it would arrive would be midnight.
The tracking information online had no information about the package being out for delivery so I was doubtful that it would even arrive that night. Midnight came and left and another call was made. They said that they had no idea why it was not delivered and that they would attempt to deliver it a few days later. I said that this was not acceptable as I was going to be out of state but that I could come to their office with my rental car and pick it up.
The day of the pickup, I got a frantic call from the UPS office where my package was supposed to be. Firstly, they said that the package had never been placed on the delivery truck on the date I had requested. They also said that they couldn’t find the package and would call me when they had found it so that they could put it on the truck for delivery. I said that I wasn’t interested in having it delivered since I was in upstate New York. They said they would call me to tell me that it was found.
Four hours after they were supposed to call me back, I spent nearly two hours calling the office without getting an answer or answering service. I ended up going to the office to pick up the package and after waiting in line for an hour and a half, they again said that they couldn’t find the package before determining that it had been accidentally placed on the truck for delivery and would be at my apartment by six. Needless to say, I raced home to be there in time.
The package didn’t actually come until nearly nine o’clock at night and came with the disclaimer from the person doing the delivery that he was doing his friend a favor and was bringing me the package and his route was actually somewhere else entirely different. I thanked him even though I wondered why this explanation had to be peddled off to me, as though I was interested in anything other than getting my package.
I’m not sending packages of this size or importance any time soon but when I do, I will definitely think twice before considering UPS for delivery. I got the package and the vacuum cleaner works just as beautifully as it ever did but should it really have been such a struggle to get it?