Oh, yeah, I’m mad! Steaming! Burning! Janna and I preordered two iPhone 4S last week ago from Verizon for delivery today, and everything was going great so far — that is — until a curious FedEx delivery exception appeared on BOTH iPhone tracking pages at 11:52am this morning when the phones were supposed to arrive by 3:00pm.
How is it possible, I wondered, that a “Delivery Exception” could be simultaneously placed on both phones when they’d been “out for delivery” on the truck for three hours? The weather here is fine. I can’t imagine what happened.
What, exactly did this “Future delivery requested” mean? It looked like I was the one who requested a later delivery. I took the day off to sit here and wait for the FedEx truck. I did not make any request to delay the iPhones delivery.
The first thing I did was run to check my front door for a missed delivery notification.
I walked around the block a bit to see if I could find the FedEx truck.
I picked up the phone and called FedEx. I told the customer service agent about my angst and she was helpful and understanding. She agreed that it looked like I had made that exception request and she decided to call dispatch to see what happened.
She told me dispatch told her to send a message to the driver and ask for an update since I was not the one who requested the delay. She said I’d get a call back from the driver with an updated time on delivery.
I told her I wanted the packages by 3:00pm as promised and she agreed with me that is exactly what should happen. Will it happen? I’m not feeling good about it.
It’s been 90 minutes and I don’t have a call back from FedEx with a delivery update. I don’t care if they’re swamped with iPhone deliveries today — and I’m sure the smart FedEx drivers called in sick today so they don’t have to deal with the deluge of iPhone deliveries — but I don’t care! I want my iPhone 4S as promised and I don’t want any faked “delivery exceptions” placed in my name.
I will update this article in the comments flow as this sorry saga unfolds.