There’s nothing quite as harrowing as having anything Google go toes up — because there is no clear path to getting a hassle-free technical support experience even if you pay your way as a Google Apps Premier Customer and even if you write the first Google Apps Administrator Guide book to market. I have a long history of writing technical books and providing online technical support and, without question, Google are the absolute worst problem solvers when it comes to the individual incident and fixing the outlier and resolving the uncommon anomaly. We won’t get into how generally awful Blogger tech support is today — we’ll just stay focused on Google Apps Premier for now.

Continue reading → Poor Google Apps Premier Support and Missing Google Search Returns
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