More Apple Consumer Harassment
I’ve had my fill of Apple customer support and AppleCare and Takedown Threats from Apple, but part of the residual tide from reporting on those uncomfortable experiences is the private feedback I get from our readers.
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How John Biggs and Tech Crunch Blew Up the Boles Blogs Network!
This has been a wild week with Apple threatening me with takedown notices and Tech Crunch riding to the rescue and then reflecting on what it means to be a blog publisher and dealing with threats from Apple Fanbois and lessons in legality from anonymous amateur Copyright commenters.
One lesson I learned this week, is that if you contact Tech Crunch for feedback and advice — as I did when I wrote asking if they’d ever seen a Takedown Notice like the one Apple sent me — you better make sure you tell your story first, or Tech Crunch will beat you to the publication punch — and that’s precisely what happened to me, and I couldn’t be happier about it! Here’s why:
Tech Crunch’s John Biggs took my inquiry and ran with it and published the Apple threat letter and I was amazed by the power of that simple article. Bigg’s story currently has 44 comments, 192 Facebook Likes, 609 Tweets, 153 LinkedIn Shares and 41 Google+ mentions. However, those numbers only begin to tell the story of the real Tech Crunch muscle in the marketplace.
Continue reading → How John Biggs and Tech Crunch Blew Up the Boles Blogs Network!
Apple Threatens Go Inside Magazine with Article Takedown Notice
EDITORIAL NOTE: February 2, 2012 — My, there’s an Apple Chill in the air this morning! I posted the this update to my original article and, as I did there, I have done here: Removed any and all Apple quotations…
UPDATE: February 2, 2012 — 24 hours have come and gone since Apple gave me 24 hours to remove this entire article from publication.
Apple Supervisor James finally called me back this morning to confirm the Takedown Notice was real — bad grammar and all — and that it came from Apple. He asked me if Apple did anything to me for not taking down the article and I told him, “No.” So far, all my Apple IDs and developer access and iTunes Match and such were still active.
Then James then told me I could risk doing nothing with this article and see what happens next, or I could just remove the quoted responses from AppleCare support in this article and that should be enough.
When I told him removing the quotes would not put me in compliance with the Takedown Notice because Apple demanded the removal of the entire article, James said I could wait and see if the Apple legal department contacted me again or not and then decide what to do.
He said Apple “didn’t want me to feel more threatened than you already are.”
I asked him to send me an email confirming that removing the quoted email would legally satisfy Apple’s Takedown Notice, and he said he’d check on that and get back to me.
In the meantime, and in the spirit of Apple Fellowship — and, more importantly, of not wanting to deal with this all day every day any longer — I have removed the Apple email responses from this article. If you want to read the full text of the Takedown Notice — you can still read it on Tech Crunch — at least until Apple forces them to take it down.
SOPA and PIPA certainly stung — but there’s nothing quite like having Apple directly slap you in the face.
I was having such a good day today. Then Apple threatened me in a nasty email and the next thing I know, my world is exploding on Tech Crunch:
Continue reading → Apple Threatens Go Inside Magazine with Article Takedown Notice
Warning: Check Your AppleCare Support Profile!
UPDATE: February 2, 2012 — 24 hours have come and gone since Apple gave me 24 hours to remove this entire article from publication.
Apple Supervisor James finally called me back this morning to confirm the Takedown Notice was real — bad grammar and all — and that it came from Apple. He asked me if Apple did anything to me for not taking down the article and I told him, “No.” So far, all my Apple IDs and developer access and iTunes Match and such were still active.
Then James then told me I could risk doing nothing with this article and see what happens next, or I could just remove the quoted responses from AppleCare support in this article and that should be enough.
When I told him removing the quotes would not put me in compliance with the Takedown Notice because Apple demanded the removal of the entire article, James said I could wait and see if the Apple legal department contacted me again or not and then decide what to do.
He said Apple “didn’t want me to feel more threatened than you already are.”
I asked him to send me an email confirming that removing the quoted email would legally satisfy Apple’s Takedown Notice, and he said he’d check on that and get back to me.
In the meantime, and in the spirit of Apple Fellowship — and, more importantly, of not wanting to deal with this all day every day any longer — I have removed the Apple email responses from this article. If you want to read the full text of the Takedown Notice — you can still read it on Tech Crunch — at least until Apple forces them to take it down.
SOPA and PIPA certainly stung — but there’s nothing quite like having Apple directly slap you in the face.
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EDITORIAL NOTE: February 1, 2012 — Be certain to read the update to this article — Apple Threatens Go Inside Magazine with Article Takedown Notice — for the latest on this silly saga! Email headers included! AppleCare responses in the comments included! Read on, MacDuff!
On January 14, 2012, my Apple Thunderbolt display died. Apple did the right thing and gave me a new display, but now, 12 days later — 12 “24 hours” later — Apple cannot get the AppleCare warranty transferred from the dead display to the new one:
Matthew also warned me to get in touch with AppleCare to make sure my service plan gets transferred to the new serial number of my replacement Thunderbolt display. He made a note on my account explaining everything that happened.
Continue reading → Warning: Check Your AppleCare Support Profile!
Steve Jobs Replies from the Grave: From iBoles to iPad to iAuthor
When the iPad was originally introduced, I was already an Apple fanboi with iBoles and iJanna and a couple of Apple books in the pipeline — and I was especially interested in the iPad as a book publication vehicle. At that time, Steve Jobs was still alive and randomly replying to email inquiries, and on March 23, 2010 at 8:29pm, I decided to take my shot with Jobs and I emailed him my iPad Book Publishing Query:
Continue reading → Steve Jobs Replies from the Grave: From iBoles to iPad to iAuthor
My 27-inch Thunderbolt Display Died Today!
It’s never a good thing when something you love betrays you — and when my less-than-90-days-old 27-inch Apple Thunderbolt display died — I felt as if I’d be down this long road before only a few months ago when my 24-inch Apple Cinema Display burned out. I dutifully made a Genius Bar reservation at the 14th Street Apple Store in New York City for early this morning and hopped into an SUV and sped into the Meatpacking district and paid my $80.00USD fare to get me there — all with dead Thunderbolt display in hand and tucked under my arm.
Continue reading → My 27-inch Thunderbolt Display Died Today!
Jazzwise Magazine for iPad Review
Over the last two days here in Boles Blues, we’ve taken a hard look at two guitar magazines — Guitarist and Guitar World — published for the iPhone and iPad via Apple’s Newsstand application and we came away disappointed in the lousy textual reading and wanting multimedia experience. Today, in our final installment in the neverending search for a grand music publication for the iPad, we happen upon Jazzwise — a UK-based magazine that provides wonderful writing, but results in an even more dire and dismal reading experience than Guitarist and Guitar World put together.
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