I have to say it takes a certain amount of guts to name your cloud computing backup service “CrashPlan” — because if your service doesn’t work, you’re going to get lots of snarky headlines like the one you see for this article.
Last night, at around 10:30pm, I downloaded and installed CrashPlan on my Mac and now, over 12 hours later, and after only having 1.1GB uploaded out of a 152GB total, I’ve given up on the service and I removed my content — I think, I hope! … there’s no way to actually preserve your privacy and delete your account or confirm actual machine deletion — and I wholly removed the CrashPlan software from my beloved MacBook Air.
The whole CrashPlan experience started off flaky. Instead of defaulting to backup my entire machine, the CrashPlan software only chose my user directory — conveniently skipping over 100GB of “other stuff” on my computer like all my applications and other vital organs — that I had to go in to Preferences and manually select for backing up. That should’ve been an immediate red flag that CrashPlan sees itself as an incremental service and not a full-security backup solution for your box.
I don’t care if CrashPlan offers a 30-day free trial. If the product doesn’t work, then you wasted your time. Who’s paying me for losing 12 hours of my time babysitting this crash and burn?
The backup was painfully slow — averaging around about 5% of my available upload bandwidth even though I told CrashPlan to use 95% of my CPU when I wasn’t using the machine and everything getting backed up was being pulled from a super-fast SSD. The CrashPlan estimated timeframe for completing the backup of my data varied between six and 17.5 days.
17.5 days for a backup?!
I uploaded over 150GB of music data to my Amazon Music and Google Music accounts in under three days!
It looked to me like the CrashPlan server crashed this morning around 7:00am Eastern. The backup started and stopped several times during the overnight and then just finally gave up early this morning when the “backup destination” was “not accessible.”
I know the problem wasn’t on my end, because everything else I use every single day performed just fine.
I originally thought it would be a good idea to have a full remote copy of my MacBook Air in case of theft or fire — but as I was deleting the CrashPlan software from my life this morning, I realized that between Google Docs and Dropbox and Amazon and iTunes Match that I have already pretty much self-preserved my most important data in the cloud and that CrashPlan was a needlessly redundant backup that ended up not being worth the time or effort to conceive.